SHOP Transition


As of June 15, 2015, the Connector is transitioning the Small-business Health Options Program (SHOP).

Small businesses seeking NEW health insurance for their employees should contact health insurance companies directly, speak with a licensed health insurance Agent or Broker, or work with their current Professional Employer Organization (PEO).

For businesses currently enrolled in coverage through the Connector, please see below for frequently asked questions:

What does transitioning SHOP mean?

Transitioning SHOP means the federal administration is permitting small businesses to enroll directly with health insurance companies. The Connector is no longer accepting NEW small business applications for enrollment after June 15, 2015.

What do I need to do?

At this time, employers and employees do not need to do anything to keep your health coverage.

Does this affect coverage for my employees?

Transitioning SHOP will NOT affect coverage for your employees. Employees will maintain their existing coverage through their current plan(s) from their current health and dental insurance companies. Employee coverage will continue through the end of your current coverage year.

How do I pay for my employee coverage?

Employers should continue to make payment to the Connector for invoices received from the Connector.

What if I need to make changes to my employee roster or have a change in circumstance, etc.?

After June 15, 2015, employers and employees will need to contact the Kōkua or Agent who helped you with your enrollment, or you can call our Customer Support Center at 1-877-628-5076 to make any changes.

Will I be able to access my online account?

After June 15, 2015, employers and employees will NOT be able to access their online account.

What happens next?

The Connector will be reaching out to employers and employees if they need to take action, with information about their options and how to take action. The Connector will continue to assist employers and employees to avoid confusion and make the transition as smooth and as seamless as possible.

What if I need help?

If current employers and employees have any questions or need help, please contact the Kōkua or Agent who assisted you. The Customer Support Center is also available to provide help and can be reached at 1-877-628-5076, Monday through Friday, from 8:00 a.m. to 8:00 p.m. HST.